Refund Policy

Service provider and contact

Seller / service provider

Püspöki Zsolt

Service / business location

2022 Tahitótfalu, Bólyai János utca 2., Hungary

Support contact

support@wattalo.com

1. Cancellation

Cancellation stops future renewal; it is not automatically a refund of a completed charge. Use the Paddle Customer Portal once subscriptions are enabled.

Wattalo Pro remains available while Paddle reports the subscription active or trialing. Access returns to Free when the subscription status no longer grants Pro.

2. Refund requests

For an accidental charge, duplicate charge, technical inability to use the paid service, or another billing concern, contact support@wattalo.com promptly with the Wattalo account email and Paddle transaction reference. Do not send card numbers or sensitive payment credentials.

Requests are reviewed on their facts and through Paddle’s billing process. This policy does not promise discretionary refunds or a fixed refund window that the owner has not approved.

3. Mandatory rights and Paddle

Nothing in this policy limits statutory consumer remedies or withdrawal, refund or chargeback rights that cannot lawfully be excluded.

When billing is enabled, Paddle acts as the hosted billing provider and Merchant of Record. Refund requests and approved refunds are handled through Paddle’s billing process.

4. Processing and contact

Approved refunds are returned through the original payment process where supported. Processing time can depend on Paddle, the payment method and financial institutions.

Send refund requests to support@wattalo.com.